The main FAQs site is hosted on netlab.gmu.edu.
This page is intended to supplement the Netlab information (from the perspective of IT&E support).

• Course list/schedule (links to servers and course pages)
• Spring 2008
• Check previous semesters (see left side of destination)
• Startup
• Sample Initial message for Distance Education NET-section students
• Password request:
  Select the course and continue the Log on process without a password, clicking 'Request NEW Password' instead of 'Log In>>'
• Sample installation
• setup for Spring 2007 (draft, with pictures)
• Lecture content development 'cycle'
• Tips for good presentation slides
• Support staff
• printer setup for converting slides using Windows (MS Word)
• Slides conversion to whiteboard format notes
• Live class support procedure details (DistEdSetupPictorial.doc)
• Support notes and e-mail excerpts
• Look at the NEW Software project
• References for our equipment choices
• Wireless Microphone system (~10 hour 9V battery life)
• Winnov Videum video capture Logitech QuickCam Orbit (see the NEW System Requirements options
• Wacom tablet display & pen for writing
Acer Travelmate C300,C310 Tablet PCs
• Projector (opens .pdf file)

For support issues not covered, send e-mail to the support group: disted@netlab.gmu.edu

Support Notes and email excerpts

The main FAQs site is hosted on netlab.gmu.edu. (Notes in this section may quickly become out-of-date with updates to the software.)

• There is an issue with reading slides made with MS PowerPoint for Macintosh with MS PowerPoint on Windows: sometimes the embedded plots do not render properly, some mathematical symbols render differently, as in a different font. Recommend saving the slides also as JPG files for replacing 'bad' slides. (This is an incompatibility with the two versions of PowerPoint and is independent of NEW.)
• Line (vector) graphics and drawing objects render much more clearly than bitmap graphics, which tend to be somewhat blurry when displayed.
• The thinnest line graphics tend to disappear in spots as the whiteboard is resized and the image squeezed. Recommend using slightly thicker lines.